Twisted Crow beer

returns policy

Lucky enough to live in Basingstoke?

We offer a next day delivery service to all addresses in the RG21, 22, 23 & 24 postcode areas Monday to Saturday.

Local Delivery is £3 for orders below £30 and

FREE for all orders above £30

Returns Policy

While we work hard to ensure you get the best quality beer, in the best possible condition, if something is wrong please just get in touch and we’ll see what we can do.  The policy below outlines the minimum guaranteed returns service, but we think we’re quite helpful and reasonable so please get in touch with any issues and we’ll do what we can to put things right, email us at

If for any reason you are not happy with your goods you may return them within 14 days of receipt for a full refund.  Items for return must be in original condition and returned or posted within 14 days of receipt.  Returns by post will only be accepted if you have contacted us within 14 days of receipt, and prior to sending the goods back.  We may ask you to send us a picture of the goods prior to return, just so that we can check that any damaged items we receive back were damaged in transit.

Return postage must be paid or goods can be returned in person to the store.

Return mail address:

Twisted Crow Beer & Bottle Shop,

6 Mortimer Lane,


RG22 5AD

Nothing in this policy interferes with your statutory rights.